Program Refund and Cancellation Policies
Thank you for visiting The Walters Art Museum. All purchases help support the museum's goal of bringing art and people together.
Members receive discounts on programs. Find out more about other membership benefits or become a member online.
Refunds for program purchases are not available. In the event that you are unable to attend a program for which you have registered, and your request is received by the Walters with more than 48-hours notice, you may apply the cost of your ticket to another program if room is available. If you cancel with less than 48-hours notice, you will forfeit your ticket and its associated cost. If you have registered for a workshop that has been canceled, you will receive a full refund. Registrations for Art Babies, Art Tots, Art Kids, Gallery Drawing Family Workshops, and Homeschool Workshops are non-transferable and non-refundable.
The Walters will not refund deposits for cancellations made less than five business days prior to the party. Cancellations made more than five days prior to the party will incur a $25 administrative fee, which will be deducted from the deposit. In the case of emergency or other prohibitive circumstances as determined by the museum, the museum will attempt to reschedule the party to a day and time convenient for both the customer and the museum.
The Walters will not refund registration fees for cancellations made less than 10 business days prior to the start of camp.
Cancellations made more than 10 business days prior to the start of camp will incur a $25 administrative fee, which will be deducted from the deposit. The Walters will not refund registration fees for cancellations made less than 10 business days prior to the start of camp.
If the museum is closed due to inclement weather, all programs will automatically be canceled. If the museum is open, but programs are canceled due to inclement weather, registered participants will be notified via email. The Walters will also update the website and voice mail (410-547-9000) with cancellation information.
For school tours, if your school district is closed, your tour will automatically be canceled. In case of delay, tours scheduled to begin at 10 a.m. will automatically be canceled, but later tours may continue as planned. Groups scheduled for tours starting at 11 a.m. or later should contact the tour scheduler at 410-547-9000 ext. 232. We will attempt to reschedule tours, however, there are no guarantees.
Groups that arrive late will receive a condensed tour. If you need to cancel your visit, please email firstname.lastname@example.org or call 410-547-9000, ext. 232 immediately so that volunteer docents may be informed. Fees for school tours are non-refundable