Customer Service

Thank you for visiting The Walters Art Museum. All purchases help support the museum's goal of bringing art and people together.

Members receive a 10% discount on store purchases, and discounts on programs. Find out more about other membership benefits or become a member online.

Store Returns

We will accept Museum Store returns within 30 days of delivery if for any reason you are not satisfied. If your package should arrive damaged, please notify us as soon as possible. For return information, email Shipping charges are non-refundable.


All orders will be shipped via UPS Ground. Please allow 2-4 weeks for delivery. We will inform you of any delay beyond 4 weeks. Insurance is included. We are unable to provide international shipping, or Next Day, Second Day or Three Day services online. UPS will not ship to P.O. boxes.

Maryland orders include an additional 6% sales tax.

Order Inquiries

Please include your name, address, and purchase date.