Customer Service

The Walters Art Museum Store is committed to providing unique, quality products and services to our customers and supporting the Walters’ mission of bringing art and people together for enjoyment, discovery and learning.

Your purchase directly supports The Walters Art Museum. Thank you!

Ordering Options

Ordering on our online store is easy and secure, however, if you require assistance please email us at . You can also order over the phone by calling the Museum Store.

We now offer Free In-store Pick up! Simply select In-store Pick up during checkout. You will receive a notification when your order is ready. Please visit our In-Store Pick up page for more information.

Contact the Museum Store

Phone: 410-547-9000 x640 or x641

Museum Store Hours

Monday-Tuesday, closed
Wednesday–Sunday, 10 a.m.–4:45 p.m.
Thursday, 1–7:45 p.m.

Sales Tax

Sales Tax is charged on orders with Maryland shipping addresses. Shipments within Maryland include 6% tax computed after adding shipping and handling charges. There is no tax on the purchase of memberships, donations, or orders shipping outside the state of Maryland.

Supporter Discounts

Walters Art Museum supporters (members) receive a 10% discount in the Museum Store and our online store.To receive your discount online, simply sign in to your account that was created when your supporter donation was processed*. Once you have signed in, your member's discount will automatically be applied to the price of every product you view. Find out more about other supporter benefits or become a supporter online.

*If you don't know your member/supporter sign in information or if you have any other questions regarding your membership, please contact our Giving Hotline at (410) 547-9000 x283 or email 

Frequently Asked Questions

What forms of payment are accepted online?
We currently accept PayPal, Visa, Mastercard, Discover and American Express.

How do I find the status of my online order?
If you have registered and signed in to your Museum Store account, you can find your order status and tracking information under "My Account".  You can also email with your order number and we will be happy to assist you. Your order number can be found in your confirmation email.

Does The Walters Art Museum Store offer gift wrapping service?
Gift wrapping service is currently unavailable. We can, however, include a gift message. If you place an order by phone our associates are happy to make sure your sentiments are included in your order. When placing an online order, simply enter your message in the Order Message box in your cart, prior to proceeding to checkout.

How do I return an item or get a refund?
Please visit our Refund Policy page for more information.

What are your shipping rates?
Please visit our Shipping Policy page for more information.